About Tombola: Company Information, Licensing and Contact Details
Tombola has been a fixture of the UK online bingo landscape since 2006, operating under a UK Gambling Commission licence (Account No. 38613) and, since 2022, as part of Flutter Entertainment. This page brings together the key company background, regulatory details and support contact channels documented by the operator, so readers can verify who runs Tombola and how to reach its customer service team.
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About Tombola
Tombola launched in 2006 and has grown into one of the longest-established bingo brands in the United Kingdom. The brand has been owned by Flutter Entertainment since 2022, placing it within one of the largest listed gambling groups in the world. For an overview of the brand’s games and offers, the home page covers the essentials.
The operator develops all of its games in-house rather than licensing third-party titles. The catalogue centres on proprietary Tombola software, including Bingo90, Bingo75 Lines and Bingo80, alongside speciality formats such as Pulse, Burst, Blocks and Paper. Tickets start from 1p and go up to 50p, and everything runs on native iOS and Android apps plus a responsive HTML5 web client.
The stated mission behind the brand centres on accessible, community-led bingo: low ticket prices, UK-based chat moderators in the rooms, and a strong emphasis on responsible gambling. Tools available to players include net spend limits, deposit and loss caps, session reminders and self-exclusion, with links to BeGambleAware provided throughout. The rules governing play are set out in the operator’s published Tombola terms and conditions, and data handling is covered in the Tombola privacy policy policy.
How do I contact Tombola customer support?
Tombola customer support is available around the clock via live chat, by email at support@tombola.co.uk, and on a UK freephone line, 0800 29 888 73, which operates from 9 AM to 11 PM. UK-based chat moderators staff the rooms, and an extensive Help Centre covers common account, payment and gameplay questions.
The three support channels differ in availability and typical use:
- Live chat: available 24/7 inside the site and apps. Player feedback suggests it can take a while to connect to an agent during busy periods, although the chat hosts in the bingo rooms can often resolve simple queries immediately.
- Email: support@tombola.co.uk handles account-specific queries, document checks and anything that needs a written record.
- UK freephone: 0800 29 888 73, staffed from 9 AM to 11 PM for players who prefer to speak to someone directly.
For transactional questions — for example, a withdrawal to a Visa, Mastercard or Visa Electron debit card taking the standard 3-5 banking days, or an Apple Pay payout mirroring the linked card’s processing time — live chat is the fastest documented route. The support team can also clarify deposit rules, such as the £10 minimum first deposit, the £5 minimum on subsequent card deposits and the £5 Apple Pay minimum that becomes available after the first card deposit, all of which are fee-free and capped by a £300 maximum balance and a weekly net-deposit ceiling.
Licensing Information
Tombola operates under a licence from the UK Gambling Commission, Account No. 38613, which authorises it to offer remote bingo and casino products to players in Great Britain. A Gibraltar licence, RGL 052, covers the brand’s international operations. Both licence references are published by the operator and can be checked against the regulators’ public registers.
Key regulatory details at a glance:
Fair gaming is supported by the fact that every title is built in-house on proprietary Tombola software, so the operator controls the full game code rather than relying on external studios. On the security side, the site runs full SSL encryption and applies 3-D Secure 2.0 to card payments. Players can verify the UK Gambling Commission licence directly on the Commission’s public register by searching the account number or the trading name.
Frequently Asked Questions about Tombola
Who operates Tombola casino?
Tombola has been owned by Flutter Entertainment since 2022. The brand itself was launched in 2006 and runs entirely on proprietary in-house software, with all games developed internally rather than supplied by third-party providers.
How do I contact Tombola customer support?
Support is available via 24/7 live chat, by email at support@tombola.co.uk, and on the UK freephone line 0800 29 888 73, which is staffed from 9 AM to 11 PM. UK-based chat moderators are also present in the bingo rooms, and an extensive Help Centre covers common queries.
Is Tombola licensed and regulated?
Yes. Tombola holds a UK Gambling Commission licence, Account No. 38613, permitting it to serve players in Great Britain, plus a Gibraltar licence (RGL 052) for international operations. Both references can be checked on the regulators’ public registers.
What are Tombola customer service hours?
Live chat operates 24 hours a day, seven days a week. The UK freephone line 0800 29 888 73 is staffed from 9 AM to 11 PM, and email enquiries to support@tombola.co.uk are handled on an ongoing basis through the Help Centre system.
Readers ready to see the operator’s current welcome offer — a 100% bonus match up to £50 on a minimum £10 first deposit with 1 Free Play for every £1 (up to 50 Free Plays) and no wagering requirements — can visit the site directly via the link below.